Estates
For any issues regarding the physical campus space, e.g. problems with studios, facilities, electricity etc, you will need to contact the Estates team.
The RCA Estates Helpdesk is located at the Student Centre, Stevens Building, from 10:00 - 12:00.
When you contact the team to report an issue, please do not forget to tell them:
- The nature of the problem/issue
- The location of the problem - preferably the building, floor and room number
- Your name and contact details - they may need this to contact you for more information or to update you on any progress
IT Help
For help with your network account, printing, internet access, device setup etc.
The IT Helpdesk is located at the Student Centre, Stevens Building, from 10:00 - 16:00.
Library Support
For help with physical and electronic resources, account issues, borrowing/returning etc.
Academic Support
For help with English language, academic writing, research tutorials etc.
You can book into individual and group tutorials for academic writing, research skills and English language support on the Academic Skills and EAP page.
Student Administration
For help with registration, student forms, examinations etc.
If you have queries around registration, examinations, student documents e.g. for council tax or bank accounts, you can contact the Student Registry.
Registry services are accessible at the Student Centre from 10:00 - 16:00.
Finance
For help with fees, student finance etc.
Student Reps
For help with problems on your programme, or general student experience.
For issues on your programme, or generally at the RCA (this may include issues accessing support, accessing facilities or feedback around teaching), you should contact your Student Representatives.
The Student Reps for your cohort should make themselves known to you once they are elected and explain how to contact them. This might be through a WhatsApp group or their email address
Student Support (College)
Student Support at the RCA provides general and tailored support for any issues you may face during your time as a student.
This includes but is not limited to:
- Mental health support and counselling
- Disability support
- Visa and immigration support
- Financial advice, including Student Finance England
- Careers advice
Student Support's page on Moodle includes information on how to contact them, including appointment booking forms for the different support services
Complaints & Appeals
There may be times that you are unsatisfied with an aspect of the service provided by the RCA. If you have spoken with your Student Rep about an issue and are still dissatisfied, you can raise a complaint. The Students' Union offers guidance on the complaints process, which can be found here.
If you are unhappy with a decision regarding your academic progress, assessment or award, you may be able to request a review through an Academic Appeal. The Students' Union can assist you in this. Please email or book an Advice Appointment to discuss the process. The Academic Appeal policy can be found here.
Report & Support
If you experience or witness any form of harassment, discrimination, bullying or violence, you can report this using the Report & Support system.
The Report & Support page gives information on different options for receiving support after an incident, and different routes to take to report it.
The Students' Union can offer advice and support on this process.
Student Support (Students' Union)
The Students' Union can provide impartial advice regarding any issue you may face during your time at the RCA. This could include complaints, academic appeals, issues accessing support, interpersonal issues, harassment or health challenges.
You can book an appointment with the Students' Union Advice Officer here. This can be attended in-person or over Zoom/the phone.
You can email with advice and support inquiries, or to ask for a specific meeting slot.